These are the sources and citations used to research Lit Review. This bibliography was generated on Cite This For Me on

  • Book

    Pine, B. J. and Gilmore, J. H.

    The experience economy

    1999

    In-text: (Pine and Gilmore, 1999)

    Your Bibliography: Pine, B. and Gilmore, J. (1999). The experience economy. pp.2, 22, 12.

  • Journal

    Yeoman, I.

    A futurist's thoughts on consumer trends shaping future festivals and events

    2013 - International Journal of Event and Festival Management

    In-text: (Yeoman, 2013)

    Your Bibliography: Yeoman, I. (2013). A futurist's thoughts on consumer trends shaping future festivals and events. International Journal of Event and Festival Management, 4(3), pp.249-260.

  • Report

    Event Marketing Institute

    Event Track 2016

    2016 - EMI

    In-text: (Event Marketing Institute, 2016)

    Your Bibliography: Event Marketing Institute (2016). Event Track 2016. EMI.

  • Book

    LaSalle, D. and Britton, T. A.

    Priceless

    2002 - Harvard Business School Press - Boston

    In-text: (LaSalle and Britton, 2002)

    Your Bibliography: LaSalle, D. and Britton, T. (2002). Priceless. Boston: Harvard Business School Press, p.30.

  • Journal

    Gentile, C., Spiller, N. and Noci, G.

    How to Sustain the Customer Experience:

    2007 - European Management Journal

    In-text: (Gentile, Spiller and Noci, 2007)

    Your Bibliography: Gentile, C., Spiller, N. and Noci, G. (2007). How to Sustain the Customer Experience:. European Management Journal, 25(5), pp.395-410.

  • Website

    Ciotti, G.

    How Disney Creates Magical Experiences (and a 70% Return Rate)

    2015

    In-text: (Ciotti, 2015)

    Your Bibliography: Ciotti, G. (2015). How Disney Creates Magical Experiences (and a 70% Return Rate). [online] HuffPost. Available at: https://www.huffingtonpost.com/gregory-ciotti/how-disney-creates-magica_b_7093682.html [Accessed 5 Jan. 2018].

  • Website

    Marchant, J.

    How businesses can try something new in the experience economy

    2017

    In-text: (Marchant, 2017)

    Your Bibliography: Marchant, J. (2017). How businesses can try something new in the experience economy. [online] Available at: https://www.talk-business.co.uk/2017/05/31/businesses-something-new-experience-economy/ [Accessed 5 Jan. 2018].

  • Website

    What is Immersive? - Immersive Analytics

    2015

    In-text: (Immersive Analytics, 2015)

    Your Bibliography: Immersive Analytics. (2015). What is Immersive? - Immersive Analytics. [online] Available at: https://www.immersiveanalytics.com/vision/what-is-immersive/ [Accessed 7 Jan. 2018].

  • Journal

    Schmitt, B.

    Experiential Marketing

    1999 - Journal of Marketing Management

    In-text: (Schmitt, 1999)

    Your Bibliography: Schmitt, B. (1999). Experiential Marketing. Journal of Marketing Management, 15(1-3), pp.53-67.

  • Website

    Storytelling: The Key to Immersive Experiences

    2017

    In-text: (Forbes.com, 2017)

    Your Bibliography: Forbes.com. (2017). Storytelling: The Key to Immersive Experiences. [online] Available at: https://www.forbes.com/sites/propointgraphics/2017/08/05/storytelling-the-key-to-immersive-experiences/#60717a414716 [Accessed 11 Jan. 2018].

  • Book

    Smith, S. and Wheeler, J.

    Managing the customer experience

    2002 - Financial Times Prentice Hall - London

    In-text: (Smith and Wheeler, 2002)

    Your Bibliography: Smith, S. and Wheeler, J. (2002). Managing the customer experience. London: Financial Times Prentice Hall, p.160.

  • Book

    Sundbo, J. and Darmer, P.

    Creating experiences in the experience economy

    2008 - Edward Elgar - Cheltenham, UK

    In-text: (Sundbo and Darmer, 2008)

    Your Bibliography: Sundbo, J. and Darmer, P. (2008). Creating experiences in the experience economy. Cheltenham, UK: Edward Elgar.

  • Book

    Bladen, C., Kennell, J., Abson, E. and Wilde, N.

    Events management

    2012 - Routledge - New York

    In-text: (Bladen et al., 2012)

    Your Bibliography: Bladen, C., Kennell, J., Abson, E. and Wilde, N. (2012). Events management. New York: Routledge, p.71.

  • Website

    EMBOK Model

    2005

    In-text: (Embok.org, 2005)

    Your Bibliography: Embok.org. (2005). EMBOK Model. [online] Available at: http://www.embok.org/index.php/embok-model [Accessed 12 Jan. 2018].

  • Book

    Goldblatt, J. J.

    Special Events: Event Leadership for a New World

    2005 - John Wiley & Sons

    In-text: (Goldblatt, 2005)

    Your Bibliography: Goldblatt, J. (2005). Special Events: Event Leadership for a New World. 4th ed. John Wiley & Sons.

  • Journal

    Jain, R., Aagja, J. and Bagdare, S.

    Customer experience – a review and research agenda

    2017 - Journal of Service Theory and Practice

    In-text: (Jain, Aagja and Bagdare, 2017)

    Your Bibliography: Jain, R., Aagja, J. and Bagdare, S. (2017). Customer experience – a review and research agenda. Journal of Service Theory and Practice, 27(3), pp.642-662.

  • Journal

    Triantafillidou, A. and Siomkos, G.

    Consumption experience outcomes: satisfaction, nostalgia intensity, word-of-mouth communication and behavioural intentions

    2014 - Journal of Consumer Marketing

    In-text: (Triantafillidou and Siomkos, 2014)

    Your Bibliography: Triantafillidou, A. and Siomkos, G. (2014). Consumption experience outcomes: satisfaction, nostalgia intensity, word-of-mouth communication and behavioural intentions. Journal of Consumer Marketing, 31(6/7), pp.526-540.

  • Journal

    Holbrook, M. B.

    Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay

    2006 - Journal of Business Research

    In-text: (Holbrook, 2006)

    Your Bibliography: Holbrook, M. (2006). Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay. Journal of Business Research, 59(6), pp.714-725.

  • Book

    Shaw, C. and Ivens, J.

    Building great customer experiences

    2008 - Palgrave Macmillan - Basingstoke

    In-text: (Shaw and Ivens, 2008)

    Your Bibliography: Shaw, C. and Ivens, J. (2008). Building great customer experiences. Basingstoke: Palgrave Macmillan, p.154.

  • Journal

    Wakefield, K. L. and Blodgett, J. G.

    The effect of the servicescape on customers’ behavioral intentions in leisure service settings

    1996 - Journal of Services Marketing

    In-text: (Wakefield and Blodgett, 1996)

    Your Bibliography: Wakefield, K. and Blodgett, J. (1996). The effect of the servicescape on customers’ behavioral intentions in leisure service settings. Journal of Services Marketing, 10(6), pp.45-61.

  • Book

    Berridge, G.

    Events Design and Experience

    2007 - Routledge

    In-text: (Berridge, 2007)

    Your Bibliography: Berridge, G. (2007). Events Design and Experience. Routledge, p.77.

  • Book

    Getz, D.

    Event Studies

    2013 - Taylor and Francis - Hoboken

    In-text: (Getz, 2013)

    Your Bibliography: Getz, D. (2013). Event Studies. Hoboken: Taylor and Francis, p.200.

  • Journal

    Bitner, M. J.

    Servicescapes: The Impact of Physical Surroundings on Customers and Employees

    1992 - Journal of Marketing

    In-text: (Bitner, 1992)

    Your Bibliography: Bitner, M. (1992). Servicescapes: The Impact of Physical Surroundings on Customers and Employees. Journal of Marketing, 56(2), p.57.

  • Journal

    Timothy, D. J. and Boyd, S. W.

    Heritage Tourism in the 21st Century: Valued Traditions and New Perspectives

    2006 - Journal of Heritage Tourism

    In-text: (Timothy and Boyd, 2006)

    Your Bibliography: Timothy, D. and Boyd, S. (2006). Heritage Tourism in the 21st Century: Valued Traditions and New Perspectives. Journal of Heritage Tourism, 1(1), pp.1-16.

  • Website

    Arrigo, Y.

    Bellwether: event marketing continues to top marketing growth

    2016

    In-text: (Arrigo, 2016)

    Your Bibliography: Arrigo, Y. (2016). Bellwether: event marketing continues to top marketing growth. [online] Campaignlive.co.uk. Available at: https://www.campaignlive.co.uk/bellwether-event-marketing-continues-top-marketing-growth/%7Bsubjects%7D/article/1411899 [Accessed 13 Jan. 2018].

  • Journal

    Schmitt, B.

    Experience Marketing: Concepts, Frameworks and Consumer Insights

    2010 - Foundations and Trends® in Marketing

    In-text: (Schmitt, 2010)

    Your Bibliography: Schmitt, B. (2010). Experience Marketing: Concepts, Frameworks and Consumer Insights. Foundations and Trends® in Marketing, 5(2), pp.55-112.

  • Journal

    Barsalou, L. W.

    Perceptual symbol systems

    1999 - Behavioral and Brain Sciences

    In-text: (Barsalou, 1999)

    Your Bibliography: Barsalou, L. (1999). Perceptual symbol systems. Behavioral and Brain Sciences, 22(04).

  • Journal

    Loureiro, S. M. C., Ruediger, K. H. and Demetris, V.

    Brand emotional connection and loyalty

    2012 - Journal of Brand Management

    In-text: (Loureiro, Ruediger and Demetris, 2012)

    Your Bibliography: Loureiro, S., Ruediger, K. and Demetris, V. (2012). Brand emotional connection and loyalty. Journal of Brand Management, 20(1), pp.13-27.

  • Website

    Cancialosi, C.

    Forbes Welcome

    2017

    In-text: (Cancialosi, 2017)

    Your Bibliography: Cancialosi, C. (2017). Forbes Welcome. [online] Forbes.com. Available at: https://www.forbes.com/sites/chriscancialosi/2017/03/14/the-building-blocks-of-exceptional-customer-engagement-at-legoland/#41969b1947a8 [Accessed 15 Jan. 2018].

  • Report

    Gallup

    State of the American Consumer

    2014 - Gallup

    In-text: (Gallup, 2014)

    Your Bibliography: Gallup (2014). State of the American Consumer. State of the American Consumer. Gallup.

  • Journal

    Morrison, S. and Crane, F. G.

    Building the service brand by creating and managing an emotional brand experience

    2007 - Journal of Brand Management

    In-text: (Morrison and Crane, 2007)

    Your Bibliography: Morrison, S. and Crane, F. (2007). Building the service brand by creating and managing an emotional brand experience. Journal of Brand Management, 14(5), pp.410-421.

  • Journal

    Chen, I. J. and Popovich, K.

    Understanding customer relationship management (CRM)

    2003 - Business Process Management Journal

    In-text: (Chen and Popovich, 2003)

    Your Bibliography: Chen, I. and Popovich, K. (2003). Understanding customer relationship management (CRM). Business Process Management Journal, 9(5), pp.672-688.

  • Journal

    Quadri-Felitti, D. and Fiore, A. M.

    Experience economy constructs as a framework for understanding wine tourism

    2012 - Journal of Vacation Marketing

    In-text: (Quadri-Felitti and Fiore, 2012)

    Your Bibliography: Quadri-Felitti, D. and Fiore, A. (2012). Experience economy constructs as a framework for understanding wine tourism. Journal of Vacation Marketing, 18(1), pp.3-15.

  • Website

    Kleinschmit, M.

    Generation Z characteristics: 5 infographics on the Gen Z lifestyle

    2015

    In-text: (Kleinschmit, 2015)

    Your Bibliography: Kleinschmit, M. (2015). Generation Z characteristics: 5 infographics on the Gen Z lifestyle. [online] Vision Critical. Available at: https://www.visioncritical.com/generation-z-infographics/ [Accessed 16 Jan. 2018].

  • Journal

    Holbrook, M. B. and Hirschman, E. C.

    The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun

    1982 - Journal of Consumer Research

    In-text: (Holbrook and Hirschman, 1982)

    Your Bibliography: Holbrook, M. and Hirschman, E. (1982). The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun. Journal of Consumer Research, 9(2), p.132.

  • Journal

    Carù, A. and Cova, B.

    Revisiting Consumption Experience

    2003 - Marketing Theory

    In-text: (Carù and Cova, 2003)

    Your Bibliography: Carù, A. and Cova, B. (2003). Revisiting Consumption Experience. Marketing Theory, 3(2), pp.267-286.

  • Book

    Lovelock, C. and Wirtz, J.

    Services Marketing: Global Edition

    2011 - Prentice Hall

    In-text: (Lovelock and Wirtz, 2011)

    Your Bibliography: Lovelock, C. and Wirtz, J. (2011). Services Marketing: Global Edition. 7th ed. Prentice Hall.

  • Book

    Fitzsimmons, J. A.

    New service development

    2000 - Sage Publications - Thousand Oaks

    In-text: (Fitzsimmons, 2000)

    Your Bibliography: Fitzsimmons, J. (2000). New service development. Thousand Oaks: Sage Publications.

  • Journal

    Pullman, M. E. and Gross, M. A.

    Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors

    2004 - Decision Sciences

    In-text: (Pullman and Gross, 2004)

    Your Bibliography: Pullman, M. and Gross, M. (2004). Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors. Decision Sciences, 35(3), pp.551-578.

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