GOD BACHELOR - Technology bibliographies - in Harvard style

In-text: (2021)

Your Bibliography: Bimp.cs.ut.ee. 2021. [online] Available at: <https://bimp.cs.ut.ee/simulator/> [Accessed 16 December 2021].

In-text: (Hvornår er det lovligt at kræve et CPR-nummer oplyst?, 2015)

Your Bibliography: Bird & Bird. 2015. Hvornår er det lovligt at kræve et CPR-nummer oplyst?. [online] Available at: <https://www.twobirds.com/da/news/articles/2015/denmark/hvornaar-er-det-lovligt-at-kraeve-et-cprnummer-oplyst> [Accessed 16 December 2021].

In-text: (Opbygning af CPR-nummeret, 2021)

Your Bibliography: Cpr.dk. 2021. Opbygning af CPR-nummeret. [online] Available at: <https://cpr.dk/cpr-systemet/opbygning-af-cpr-nummeret> [Accessed 1 December 2021].

In-text: (IMD: Danmark er europamester i digitalisering - DI, 2020)

Your Bibliography: Danskindustri.dk. 2020. IMD: Danmark er europamester i digitalisering - DI. [online] Available at: <https://www.danskindustri.dk/di-business/arkiv/nyheder/2020/9/imd-danmark-er-europamester-i-digitalisering--og-nummer-3-i-verden> [Accessed 16 December 2021].

In-text: (Deloitte, 2018)

Your Bibliography: Deloitte, 2018. The true value of customer experiences.

In-text: (Dumas, LaRosa, Mendling and Reijers, 2018)

Your Bibliography: Dumas, M., LaRosa, M., Mendling, J. and Reijers, H., 2018. Fundamentals of Business Process Management. 2nd ed.

In-text: (Forbes insights, 2020)

Your Bibliography: Forbes insights, 2020. How Happy Employees And Customers Accelerate Growth. The Experience Equation.

In-text: (Franz, 2015)

Your Bibliography: Franz, A., 2015. Outside-In vs. Inside-Out Thinking. [online] Customerthink. Available at: <https://customerthink.com/outside-in-vs-inside-out-thinking/> [Accessed 16 December 2021].

In-text: (Hvad er personoplysninger? | GDPR, 2021)

Your Bibliography: Gdpr.dk. 2021. Hvad er personoplysninger? | GDPR. [online] Available at: <https://gdpr.dk/persondataforordningen/hvad-er-personoplysninger/> [Accessed 17 December 2021].

In-text: (Harvard Business Review, 2021)

Your Bibliography: Harvard Business Review, 2021. Improving the Customer Service Experience.

In-text: (Help And Training Community, 2021)

Your Bibliography: Help.salesforce.com. 2021. Help And Training Community. [online] Available at: <https://help.salesforce.com/s/articleView?id=sf.omnichannel_routing.htm&type=5> [Accessed 16 December 2021].

In-text: (Help And Training Community, 2021)

Your Bibliography: Help.salesforce.com. 2021. Help And Training Community. [online] Available at: <https://help.salesforce.com/s/articleView?language=en_US&type=5&id=sf.customizesupport_email.htm> [Accessed 16 December 2021].

In-text: (Holm, 2011)

Your Bibliography: Holm, A., 2011. Videnskab i virkeligheden. [Frederiksberg]: Samfundslitteratur.

In-text: (Kashaboina, 2021)

Your Bibliography: Kashaboina, M., 2021. Predictive Analytics — Model Predictions And Their Interpretability Challenges. [online] Medium. Available at: <https://towardsdatascience.com/predictive-analytics-model-predictions-and-their-interpretability-challenges-acbb8ff44b3f> [Accessed 16 December 2021].

In-text: (Studieviden_Kildehenvisninger, 2021)

Your Bibliography: KEA Bibliotek. 2021. Studieviden_Kildehenvisninger. [online] Available at: <https://bibliotek.kea.dk/da/studieviden/kildehenvisninger> [Accessed 16 December 2021].

In-text: (Kerstens, 2021)

Your Bibliography: Kerstens, M., 2021. Direkte – organisation, ambitioner & mål.

In-text: (Kotter, 1996)

Your Bibliography: Kotter, J., 1996. Leading change.

In-text: (Kuada, 2012)

Your Bibliography: Kuada, J., 2012. Research methodology : a project guide for university students. 1st ed.

In-text: (McKinsey & Company, 2019)

Your Bibliography: McKinsey & Company, 2019. Personalizing the Customer-Care Journey. Customer First.

In-text: (Møllerhøj, 2021)

Your Bibliography: Møllerhøj, J., 2021. Datatilsynet: CPR-nummeret er ikke en følsom personoplysning, men du må alligevel ikke offentliggøre andres. [online] Version2. Available at: <https://www.version2.dk/artikel/cpr-nummeret-er-ikke-en-foelsom-personoplysninger-men-du-maa-alligevel-ikke-offentliggoere> [Accessed 16 December 2021].

In-text: (Morelos, 2018)

Your Bibliography: Morelos, D., 2018. Pros and Cons of Business Process Management (BPM) - Proceso Pro. [online] Proceso Pro. Available at: <https://proceso.pro/en/blog/pros-and-cons-of-business-process-management-bpm/> [Accessed 16 December 2021].

In-text: (Nykredit, 2021)

Your Bibliography: Nykredit, 2021. State of the Union.

In-text: (Overby, Greiner and Paul, 2017)

Your Bibliography: Overby, S., Greiner, L. and Paul, L., 2017. What is an SLA? Best practices for service-level agreements. [online] www.cio.com. Available at: <https://www.cio.com/article/274740/outsourcing-sla-definitions-and-solutions.html> [Accessed 16 December 2021].

In-text: (3 tendenser i den finansielle sektor: Se hvordan Nykredit tilpasser sig, 2020)

Your Bibliography: Salesforce Blog. 2020. 3 tendenser i den finansielle sektor: Se hvordan Nykredit tilpasser sig. [online] Available at: <https://www.salesforce.com/dk/blog/2020/10/3-tendenser-i-den-finansielle-sektor-se-hvordan-Nykredit-tilpasser-sig.html> [Accessed 16 December 2021].

In-text: (Salesforce, 2021)

Your Bibliography: Salesforce, 2021. Hvad er et CRM-system og hvordan kan det styrke din forretning?. [online] Salesforce Blog. Available at: <https://www.salesforce.com/dk/blog/2021/01/hvad-er-et-crm-system.html> [Accessed 16 December 2021].

In-text: (Salesforce, 2021)

Your Bibliography: Salesforce, 2021. Salesforce State of Service Report. [online] Salesforce.com. Available at: <https://www.salesforce.com/resources/research-reports/state-of-service/> [Accessed 16 December 2021].

In-text: (Salesforce, 2020)

Your Bibliography: Salesforce, 2020. 3 tendenser i den finansielle sektor: Se hvordan Nykredit tilpasser sig. [online] Salesforce Blog. Available at: <https://www.salesforce.com/dk/blog/2020/10/3-tendenser-i-den-finansielle-sektor-se-hvordan-Nykredit-tilpasser-sig.html> [Accessed 16 December 2021].

In-text: (Saunders, Lewis and Thornhill, 2019)

Your Bibliography: Saunders, M., Lewis, P. and Thornhill, A., 2019. Research Methods For Business Students. 8th ed.

In-text: (How to prevent cherry-picking in your customer engagement team (and why it hurts sales) - Sentiment Omnichannel Customer Service Platform, 2021)

Your Bibliography: Sentiment Omnichannel Customer Service Platform. 2021. How to prevent cherry-picking in your customer engagement team (and why it hurts sales) - Sentiment Omnichannel Customer Service Platform. [online] Available at: <https://www.sentiment.io/how-to-prevent-cherry-picking-in-your-customer-service-team/> [Accessed 16 December 2021].

In-text: (Slámka, 2021)

Your Bibliography: Slámka, J., 2021. From Cherry Picking To Queue Crushing. [online] Customerthink. Available at: <https://customerthink.com/from-cherry-picking-to-queue-crushing/> [Accessed 16 December 2021].

In-text: (Einstein Intent API Basics, 2021)

Your Bibliography: Trailhead.salesforce.com. 2021. Einstein Intent API Basics. [online] Available at: <https://trailhead.salesforce.com/content/learn/modules/einstein_intent_basics> [Accessed 16 December 2021].

In-text: (Service Cloud Agent Productivity, 2021)

Your Bibliography: Trailhead.salesforce.com. 2021. Service Cloud Agent Productivity. [online] Available at: <https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/learn-about-service-console-productivity-tools> [Accessed 16 December 2021].

In-text: (Service Cloud Agent Productivity, 2021)

Your Bibliography: Trailhead.salesforce.com. 2021. Service Cloud Agent Productivity. [online] Available at: <https://trailhead.salesforce.com/content/learn/modules/service-cloud-agent-productivity/set-up-the-productivity-tools> [Accessed 16 December 2021].

In-text: (Service Cloud Agent Productivity, 2021)

Your Bibliography: Trailhead.salesforce.com. 2021. Service Cloud Agent Productivity. [online] Available at: <https://trailhead.salesforce.com/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-text> [Accessed 16 December 2021].

In-text: (Warrilow, 2019)

Your Bibliography: Warrilow, S., 2019. Where Kotter's 8 Steps Gets it Wrong. [online] Strategies-for-managing-change.com. Available at: <https://www.strategies-for-managing-change.com/where-kotters-8-steps-gets-it-wrong.html> [Accessed 16 December 2021].

In-text: (Yin, 2018)

Your Bibliography: Yin, R., 2018. Case Study Research and Applications.