These are the sources and citations used to research Research Methods. This bibliography was generated on Cite This For Me on

  • Journal

    Crotts, J. C. and Magnini, V. P.

    The customer delight construct

    2011 - Annals of Tourism Research

    In-text: (Crotts and Magnini, 2011)

    Your Bibliography: Crotts, J. and Magnini, V., 2011. The customer delight construct. Annals of Tourism Research, 38(2), pp.719-722.

  • Journal

    DiCicco-Bloom, B. and Crabtree, B. F.

    The qualitative research interview

    2006 - Medical Education

    In-text: (DiCicco-Bloom and Crabtree, 2006)

    Your Bibliography: DiCicco-Bloom, B. and Crabtree, B., 2006. The qualitative research interview. Medical Education, [online] 40(4), pp.314-321. Available at: <https://onlinelibrary.wiley.com/doi/full/10.1111/j.1365-2929.2006.02418.x> [Accessed 2 January 2019].

  • Journal

    Edvardsson, B.

    Service quality: beyond cognitive assessment

    2005 - Managing Service Quality: An International Journal

    In-text: (Edvardsson, 2005)

    Your Bibliography: Edvardsson, B., 2005. Service quality: beyond cognitive assessment. Managing Service Quality: An International Journal, 15(2), pp.127-131.

  • Journal

    Graneheim, U. H. and Lundman, B.

    Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness

    2004 - Nurse Education Today

    In-text: (Graneheim and Lundman, 2004)

    Your Bibliography: Graneheim, U. and Lundman, B., 2004. Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness. Nurse Education Today, 24(2), pp.105-112.

  • Journal

    Gundersen, M. G., Heide, M. and Olsson, U. H.

    Hotel Guest Satisfaction among Business Travelers

    1996 - Cornell Hotel and Restaurant Administration Quarterly

    In-text: (Gundersen, Heide and Olsson, 1996)

    Your Bibliography: Gundersen, M., Heide, M. and Olsson, U., 1996. Hotel Guest Satisfaction among Business Travelers. Cornell Hotel and Restaurant Administration Quarterly, 37(2), pp.72-81.

  • Journal

    Heale, R. and Twycross, A.

    Validity and reliability in quantitative studies

    2015 - Evidence Based Nursing

    In-text: (Heale and Twycross, 2015)

    Your Bibliography: Heale, R. and Twycross, A., 2015. Validity and reliability in quantitative studies. Evidence Based Nursing, 18(3), pp.66-67.

  • Journal

    Hogan, S. J. and Coote, L. V.

    Organizational culture, innovation, and performance: A test of Schein's model

    2014 - Journal of Business Research

    In-text: (Hogan and Coote, 2014)

    Your Bibliography: Hogan, S. and Coote, L., 2014. Organizational culture, innovation, and performance: A test of Schein's model. Journal of Business Research, 67(8), pp.1609-1621.

  • Journal

    Homburg, C. and Pflesser, C.

    A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes

    2000 - Journal of Marketing Research

    In-text: (Homburg and Pflesser, 2000)

    Your Bibliography: Homburg, C. and Pflesser, C., 2000. A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes. Journal of Marketing Research, 37(4), pp.449-462.

  • Journal

    Kao, C., Tsaur, S. and Wu, T. (.

    Organizational culture on customer delight in the hospitality industry

    2016 - International Journal of Hospitality Management

    In-text: (Kao, Tsaur and Wu, 2016)

    Your Bibliography: Kao, C., Tsaur, S. and Wu, T., 2016. Organizational culture on customer delight in the hospitality industry. International Journal of Hospitality Management, 56, pp.98-108.

  • Journal

    Khazanchi, S., Lewis, M. W. and Boyer, K. K.

    Innovation-supportive culture: The impact of organizational values on process innovation

    2006 - Journal of Operations Management

    In-text: (Khazanchi, Lewis and Boyer, 2006)

    Your Bibliography: Khazanchi, S., Lewis, M. and Boyer, K., 2006. Innovation-supportive culture: The impact of organizational values on process innovation. Journal of Operations Management, 25(4), pp.871-884.

  • Journal

    King, C., So, K. K. F. and Grace, D.

    The influence of service brand orientation on hotel employees’ attitude and behaviors in China

    2013 - International Journal of Hospitality Management

    In-text: (King, So and Grace, 2013)

    Your Bibliography: King, C., So, K. and Grace, D., 2013. The influence of service brand orientation on hotel employees’ attitude and behaviors in China. International Journal of Hospitality Management, 34, pp.172-180.

  • Journal

    Leung, J. W. and Kwong, K. K.

    A structured approach to describing service for creating a delightful experience

    2009 - Computers & Industrial Engineering

    In-text: (Leung and Kwong, 2009)

    Your Bibliography: Leung, J. and Kwong, K., 2009. A structured approach to describing service for creating a delightful experience. Computers & Industrial Engineering, 57(2), pp.563-570.

  • Website

    Lincoln, Y. S. and Guba, E. G.

    Naturalistic Inquiry

    1985 - Sage Publications, Newbury Park, California, USA

    In-text: (Lincoln and Guba, 1985)

    Your Bibliography: Lincoln, Y. and Guba, E., 1985. Naturalistic Inquiry. [online] Google Books. Available at: <https://books.google.ca/books/about/Naturalistic_Inquiry.html?id=2oA9aWlNeooC&printsec=frontcover&source=kp_read_button&redir_esc=y#v=onepage&q&f=false> [Accessed 1 January 2019].

  • Journal

    Mey, L. P., Akbar, A. K. and Fie, D. Y. G.

    Measuring Service Quality and Customer Satisfaction of the Hotels in Malaysia: Malaysian, Asian and Non-Asian Hotel Guests

    2006 - Journal of Hospitality and Tourism Management

    In-text: (Mey, Akbar and Fie, 2006)

    Your Bibliography: Mey, L., Akbar, A. and Fie, D., 2006. Measuring Service Quality and Customer Satisfaction of the Hotels in Malaysia: Malaysian, Asian and Non-Asian Hotel Guests. Journal of Hospitality and Tourism Management, 13(2), pp.144-160.

  • Journal

    Mhyre, J. M.

    Assessing quality with qualitative research

    2010 - Canadian Journal of Anesthesia/Journal canadien d'anesthésie

    In-text: (Mhyre, 2010)

    Your Bibliography: Mhyre, J., 2010. Assessing quality with qualitative research. Canadian Journal of Anesthesia/Journal canadien d'anesthésie, 57(5), pp.402-407.

  • Journal

    Otnes, C. C., Ilhan, B. E. and Kulkarni, A.

    The Language of Marketplace Rituals: Implications for Customer Experience Management

    2012 - Journal of Retailing

    In-text: (Otnes, Ilhan and Kulkarni, 2012)

    Your Bibliography: Otnes, C., Ilhan, B. and Kulkarni, A., 2012. The Language of Marketplace Rituals: Implications for Customer Experience Management. Journal of Retailing, 88(3), pp.367-383.

  • E-book or PDF

    Parasuraman, A., Zeithaml, V. A. and Berry, L. L.

    Servqual: A Multiple-Item Scale For Measuring Consumer Perceptions of Service Quality

    1988 - Journal of Retailing

    In-text: (Parasuraman, Zeithaml and Berry, 1988)

    Your Bibliography: Parasuraman, A., Zeithaml, V. and Berry, L., 1988. Servqual: A Multiple-Item Scale For Measuring Consumer Perceptions of Service Quality. [ebook] Journal of Retailing, pp.64(1), 12-43. Available at: <https://search-proquest-com.ezproxy.cardiffmet.ac.uk/docview/228609374/fulltextPDF/318D2DABA8C24C00PQ/1?accountid=15588> [Accessed 31 December 2018].

  • Journal

    Rintamäki, T., Kanto, A., Kuusela, H. and Spence, M. T.

    Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions

    2006 - International Journal of Retail & Distribution Management

    In-text: (Rintamäki, Kanto, Kuusela and Spence, 2006)

    Your Bibliography: Rintamäki, T., Kanto, A., Kuusela, H. and Spence, M., 2006. Decomposing the value of department store shopping into utilitarian, hedonic and social dimensions. International Journal of Retail & Distribution Management, 34(1), pp.6-24.

  • Website

    Schneider, B. and Bowen, D. E.

    Understanding Customer Delight and Outrage

    1999

    In-text: (Schneider and Bowen, 1999)

    Your Bibliography: Schneider, B. and Bowen, D., 1999. Understanding Customer Delight and Outrage. [online] MIT Sloan Management Review. Available at: <https://sloanreview.mit.edu/article/understanding-customer-delight-and-outrage/> [Accessed 31 December 2018].

  • Journal

    Tillquist, J.

    Rules of the game: constructing norms of influence, subordination and constraint in IT planning

    2002 - Information and Organization

    In-text: (Tillquist, 2002)

    Your Bibliography: Tillquist, J., 2002. Rules of the game: constructing norms of influence, subordination and constraint in IT planning. Information and Organization, 12(1), pp.39-70.

  • Website

    Walsch, K.

    Qualitative Research: Advancing the Science and Practice of Hospitality

    2003 - Cornell University

    In-text: (Walsch, 2003)

    Your Bibliography: Walsch, K., 2003. Qualitative Research: Advancing the Science and Practice of Hospitality. [online] Scholarship.sha.cornell.edu. Available at: <https://scholarship.sha.cornell.edu/articles/452/> [Accessed 31 December 2018].

  • Journal

    Wiener, Y.

    Forms of Value Systems: Focus on Organizational Effectiveness and Cultural Change and Maintenance

    1988 - Academy of Management Review

    In-text: (Wiener, 1988)

    Your Bibliography: Wiener, Y., 1988. Forms of Value Systems: Focus on Organizational Effectiveness and Cultural Change and Maintenance. Academy of Management Review, 13(4), pp.534-545.

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