Strategic Airport Planning and Development - Comparative Literature bibliographies - in Harvard style

In-text: (Alards-Tomalin et al., 2014)

Your Bibliography: Alards-Tomalin, D., Ansons, T., Reich, T., Sakamoto, Y., Davie, R., Leboe-McGowan, J. and Leboe-McGowan, L., 2014. Airport security measures and their influence on enplanement intentions: Responses from leisure travelers attending a Canadian University. Journal of Air Transport Management, 37, pp.60-68.

‘We can now give passengers seamless connections and benefits across both airlines,’ says Branson

In-text: (Arlidge, 2014)

Your Bibliography: Arlidge, J., 2014. To infinity... and beyond: Richard Branson on why Virgin Atlantic is. [online] Evening Standard. Available at: <http://www.standard.co.uk/lifestyle/esmagazine/to-infinity-and-beyond-richard-branson-on-why-virgin-atlantic-is-on-the-up-9080294.html> [Accessed 12 March 2017].

"To remain competitive, service providers must render quality service to their customers." "Heavily regulated" " Customer satisfaction has been at very low levels for decades and according to American Customer Satisfaction Index, the airline industry scores were the lowest out of 47 other industries during 2012."

In-text: (Baker, 2013)

Your Bibliography: Baker, D., 2013. Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines. American Journal of Tourism Research, 2(1), pp.1-7.

Even though they are not legally responsible, airports should nonetheless consider whether they are better placed than airlines to provide information to passengers about their rights. ‘Passive’ approaches, such as posters and/or leaflets in prominent landside and airside departure and arrival locations, and giving prominence to this information on airport websites during disruption, may be more appropriate than actively intervening in situations

In-text: (CAA, 2014)

Your Bibliography: CAA, 2014. Passenger welfare at times of major disruption - guidance for UK airports. [online] http://publicapps.caa.co.uk/. Available at: <http://publicapps.caa.co.uk/docs/33/CAP1244_Passenger_welfare_guidance_for_UK_airports.pdf> [Accessed 1 May 2017].

loyalty has a lot more to do with how well companies deliver on their basic, even plain-vanilla promises than on how dazzling the service experience might be. Yet most companies have failed to realize this and pay dearly in terms of wasted investments and lost customers. The Bad-Service Ripple Effect READ MORE To exami

In-text: (Dixon, Freeman and Toman, 2010)

Your Bibliography: Dixon, M., Freeman, K. and Toman, N., 2010. Stop Trying to Delight Your Customers. [online] Harvard Business Review. Available at: <https://hbr.org/2010/07/stop-trying-to-delight-your-customers> [Accessed 12 March 2017].

Frequent flyers are becoming more sophisticated and experienced shoppers and are more informed with services provided, as a result they are becoming more demanding

In-text: (Graham, 2008)

Your Bibliography: Graham, A., 2008. Managing airports. 1st ed. Amsterdam ; London: Taylor & Francis Ltd, p.187.

An airlines technical/technological performances are mainly influenced by the characteristics of its fleet Fuel-efficent engines play in the important role of the overall economic call efficiency of the aircraft and airline the most important attributes of airline; taxi runways, runways, gateways the total installed capacity for a service given over time

In-text: (Janic, 2013)

Your Bibliography: Janic, M., 2013. Greening airports. 1st ed. [Place of publication not identified]: Springer London Ltd, pp.5, 11.

"Loyal customers are less likely to switch because of price, and loyal customers make more purchases" "small increase in loyal customers can result in a major increase in profitability" "The population of consumers online is becoming more mainstream and diverse" "Blogs may help companies bond with consumers, in exciting new ways, but won't control them."

In-text: (Kotler, Bowen and Makens, 2013)

Your Bibliography: Kotler, P., Bowen, J. and Makens, J., 2013. Marketing for hospitality and tourism. 1st ed. Harlow: Pearson®, p.508.

Hub and spoke airports - Competition analysis

In-text: (Lee, 2008)

Your Bibliography: Lee, D., 2008. The economics of airline institutions, operations and marketing. 1st ed. United Kingdom: Emerald, p.115.

Valuation on intangibles on a stand-alone basis become impossible when there is a intense interaction between tangible/intangible "Intangible assets are non physical sources of value generated by; innovation, unique organisational design, or human resource practices" "Intangibles interact with tangible financial assets to create corporate value and economic growth"

In-text: (Lev, 2001)

Your Bibliography: Lev, B., 2001. Intangibles. 1st ed. Washington (D.C.): Brookings Institution Press, p.7.

To be honest, I don’t really get it: I booked the flights a long time in advance and I do the trip regularly, I don’t understand why I have to be regularly humiliated in this way every time I go home It was at this point I took a look at the clipboard the staff member had set down with the list of names of people selected for extra searches: the vast majority of them seemed to be “foreign” sounding names.

In-text: (Marsh and readers, 2016)

Your Bibliography: Marsh, S. and readers, G., 2016. This is how it feels to be racially profiled while travelling | Sarah Marsh and Guardian readers. [online] the Guardian. Available at: <https://www.theguardian.com/commentisfree/2016/apr/12/racially-profiled-while-travelling-discrimination-passengers-security> [Accessed 2 November 2019].

Motivation theory Perceptions and beliefs - Stimulus - Any external event or observation which triggers the perceptual process Cognitive dissonance - A mismatch about what our reason tells us should happen, compared with what actually happens

In-text: (Maughan, 2014)

Your Bibliography: Maughan, M., 2014. Organizational Behaviour. 1st ed. Hampshire: Palgrave Macmillan, pp.106-117.

Arguing that increasing use of information and communication technologies (ICT) is shifting market power from suppliers to consumers, the ensuing consumer empowerment is presented as an unintended consequence of marketing.

In-text: (Pires, Stanton and Rita, 2006)

Your Bibliography: Pires, G., Stanton, J. and Rita, P., 2006. The internet, consumer empowerment and marketing strategies. European Journal of Marketing, 40(9/10), pp.936-949.