These are the sources and citations used to research smmsms. This bibliography was generated on Cite This For Me on
In-text: (Chase and Stewart, 1994)
Your Bibliography: Chase, R. and Stewart, D., 1994. Make Your Service Fail-Safe. [online] MIT Sloan Management Review. Available at: <https://sloanreview.mit.edu/article/make-your-service-failsafe/> [Accessed 10 June 2021].
In-text: (Lovelock and Wright, 2014)
Your Bibliography: Lovelock, C. and Wright, L., 2014. Principles of Services Marketing and Management. 6th ed. Pearson Education.
In-text: (Masige, 2019)
Your Bibliography: Masige, S., 2019. 'It's very misleading': Grill'd workers describe the traineeship program which lets the burger chain pay staff less. [online] Business Insider Australia. Available at: <https://www.businessinsider.com.au/grilld-staff-traineeship-program-2019-12> [Accessed 10 June 2021].
In-text: (Ng, 2001)
Your Bibliography: Ng, I., 2001. THE PRICING OF SERVICES. Discussion of Management, [online] Available at: <https://www.researchgate.net/publication/29811495_The_pricing_of_services> [Accessed 10 June 2021].
In-text: (QSR Media, 2020)
Your Bibliography: QSR Media, 2020. Burger chain Grill'd grilled for labour issues, food safety breaches. [online] QSR Media | QSR news for Australia's quick service restaurant industry. Available at: <https://qsrmedia.com.au/legal/news/burger-chain-grilld-grilled-labour-issues-food-safety-breaches> [Accessed 10 June 2021].
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