These are the sources and citations used to research thesis. This bibliography was generated on Cite This For Me on
In-text: (Alchemer, 2022)
Your Bibliography: Alchemer, C., 2022. How the hospitality industry can improve customer engagement. [online] Hotel Management. Available at: <https://www.hotelmanagement.net/operate/how-hospitality-industry-can-improve-customer-engagement> [Accessed 18 May 2022].
In-text: (Gill, Stewart, Treasure and Chadwick, 2008)
Your Bibliography: Gill, P., Stewart, K., Treasure, E. and Chadwick, B., 2008. Methods of data collection in qualitative research: interviews and focus groups. British Dental Journal, 204(6), pp.291-295.
In-text: (Kim et al., 2021)
Your Bibliography: Kim, S., Kim, J., Badu-Baiden, F., Giroux, M. and Choi, Y., 2021. Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. International Journal of Hospitality Management, 93, p.102795.
In-text: (van Doorn et al., 2016)
Your Bibliography: van Doorn, J., Mende, M., Noble, S., Hulland, J., Ostrom, A., Grewal, D. and Petersen, J., 2016. Domo Arigato Mr. Roboto. Journal of Service Research, 20(1), pp.43-58.
In-text: (Zomerdijk and Voss, 2009)
Your Bibliography: Zomerdijk, L. and Voss, C., 2009. Service Design for Experience-Centric Services. Journal of Service Research, 13(1), pp.67-82.
10,587 students joined last month!