These are the sources and citations used to research Marketing WC. This bibliography was generated on Cite This For Me on
In-text: (Demirci Orel and Kara, 2014)
Your Bibliography: Demirci Orel, F. and Kara, A., 2014. Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market. Journal of Retailing and Consumer Services, 21(2), pp.118-129.
In-text: (Evanschitzky et al., 2014)
Your Bibliography: Evanschitzky, H., Iyer, G., Pillai, K., Kenning, P. and Schütte, R., 2014. Consumer Trial, Continuous Use, and Economic Benefits of a Retail Service Innovation: The Case of the Personal Shopping Assistant. Journal of Product Innovation Management, p.n/a-n/a.
In-text: (Lee and Yang, 2013)
Your Bibliography: Lee, H. and Yang, K., 2013. Interpersonal service quality, self-service technology (SST) service quality, and retail patronage. Journal of Retailing and Consumer Services, 20(1), pp.51-57.
In-text: (Lee, Fairhurst and Cho, 2013)
Your Bibliography: Lee, H., Fairhurst, A. and Cho, H., 2013. Gender differences in consumer evaluations of service quality: self-service kiosks in retail. The Service Industries Journal, 33(2), pp.248-265.
In-text: (Liao and Cheng, 2013)
Your Bibliography: Liao, S. and Cheng, C., 2013. Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution. The Service Industries Journal, 33(5), pp.467-485.
In-text: (Weijters, Rangarajan, Falk and Schillewaert, 2007)
Your Bibliography: Weijters, B., Rangarajan, D., Falk, T. and Schillewaert, N., 2007. Determinants and Outcomes of Customers' Use of Self-Service Technology in a Retail Setting. Journal of Service Research, 10(1), pp.3-21.
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