These are the sources and citations used to research Final project. This bibliography was generated on Cite This For Me on
In-text: (Allen and Leary, 2010)
Your Bibliography: Allen, A. and Leary, M., 2010. Self-Compassion, Stress, and Coping. Social and Personality Psychology Compass, 4(2), pp.107-118.
In-text: (Antoniadou, 2010)
Your Bibliography: Antoniadou, M., 2010. Emotions at work: What it feels like to work in the sky. In: Employment & Society Confrence 2010. Brighton, pp.7-9.
In-text: (Ashforth and Humphrey, 1993)
Your Bibliography: Ashforth, B. and Humphrey, R., 1993. Emotional Labor in Service Roles: The Influence of Identity. Academy of Management Review, 18(1), pp.88-115.
In-text: (Braun and Clarke, 2006)
Your Bibliography: Braun, V. and Clarke, V., 2006. Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), pp.77-101.
In-text: (Brief and Motowidlo, 1986)
Your Bibliography: Brief, A. and Motowidlo, S., 1986. Prosocial Organizational Behaviors. The Academy of Management Review, 11(4), pp.710-725.
In-text: (Bruner, 1992)
Your Bibliography: Bruner, J., 1992. Acts of meaning. Cambridge, Mass.: Harvard University Press.
In-text: (Charmaz, 2006)
Your Bibliography: Charmaz, K., 2006. Constructing grounded theory: A Practical Guide through Qualitative Analysis. Thousands Oaks, CA: SAGE.
In-text: (Darwin, 1871)
Your Bibliography: Darwin, C., 1871. The descent of man. United Kingdom: John Murray, p.75.
In-text: (de Castro, 2004)
Your Bibliography: de Castro, A., 2004. Emotional vs. Physical Labor. AJN, American Journal of Nursing, 104(3), p.120.
In-text: (Engward and Davis, 2015)
Your Bibliography: Engward, H. and Davis, G., 2015. Being reflexive in qualitative grounded theory: discussion and application of a model of reflexivity. Journal of Advanced Nursing, 71(7), pp.1530-1538.
In-text: (Feldman and Kuyken, 2011)
Your Bibliography: Feldman, C. and Kuyken, W., 2011. Compassion in the landscape of suffering. Contemporary Buddhism, 12(1), pp.143-155.
In-text: (Fineman, 2000)
Your Bibliography: Fineman, S., 2000. SAGE Books - Emotion in Organizations. [online] Sk.sagepub.com. Available at: <https://dx.doi.org/10.4135/9781446219850> [Accessed 4 July 2022].
In-text: (Finlay-Jones, Kane and Rees, 2016)
Your Bibliography: Finlay-Jones, A., Kane, R. and Rees, C., 2016. Self-Compassion Online: A Pilot Study of an Internet-Based Self-Compassion Cultivation Program for Psychology Trainees. Journal of Clinical Psychology, 73(7), pp.797-816.
In-text: (Flowers, Larkin and Smith, 2009)
Your Bibliography: Flowers, P., Larkin, M. and Smith, J., 2009. Interpretative Phenomenological Analysis. London: SAGE Publications.
In-text: (Fredrickson et al., 2008)
Your Bibliography: Fredrickson, B., Cohn, M., Coffey, K., Pek, J. and Finkel, S., 2008. Open hearts build lives: Positive emotions, induced through loving-kindness meditation, build consequential personal resources. Journal of Personality and Social Psychology, 95(5), pp.1045-1062.
In-text: (Frost et al., 2006)
Your Bibliography: Frost, P., Dutton, J., Matilis, S., Lilius, J., Kano, J. and Worline, M., 2006. SAGE Reference - The SAGE Handbook of Organization Studies. [online] Sk.sagepub.com. Available at: <https://sk.sagepub.com/reference/hdbk_orgstudies2ed/n31.xml> [Accessed 3 July 2022].
In-text: (Gilbert and Procter, 2006)
Your Bibliography: Gilbert, P. and Procter, S., 2006. Compassionate mind training for people with high shame and self-criticism: overview and pilot study of a group therapy approach. Clinical Psychology & Psychotherapy, 13(6), pp.353-379.
In-text: (Gilbert et al., 2004)
Your Bibliography: Gilbert, P., Clarke, M., Hempel, S., Miles, J. and Irons, C., 2004. Criticizing and reassuring oneself: An exploration of forms, styles and reasons in female students. British Journal of Clinical Psychology, 43(1), pp.31-50.
In-text: (Goldspink and Engward, 2019)
Your Bibliography: Goldspink, S. and Engward, H., 2019. Booming clangs and whispering ghosts: Attending to the reflexive echoes in IPA research. Qualitative Research in Psychology, 16(2), pp.291-304.
In-text: (Grandey, Foo, Groth and Goodwin, 2012)
Your Bibliography: Grandey, A., Foo, S., Groth, M. and Goodwin, R., 2012. Free to be you and me: A climate of authenticity alleviates burnout from emotional labor. Journal of Occupational Health Psychology, 17(1), pp.1-14.
In-text: (Groenewald, 2004)
Your Bibliography: Groenewald, T., 2004. A Phenomenological Research Design Illustrated. International Journal of Qualitative Methods, 3(1), pp.1-26.
In-text: (Hochschild, 1983)
Your Bibliography: Hochschild, A., 1983. The managed heart: Commercialisation of human feeling. 1st ed. Berkley: University of California Press, p.p.7.
In-text: (Hochschild, 2012)
Your Bibliography: Hochschild, A., 2012. The Managed Heart. 4th ed. Berkeley: University of California Press.
In-text: (Hu, Hu and King, 2017)
Your Bibliography: Hu, H., Hu, H. and King, B., 2017. Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor. International Journal of Contemporary Hospitality Management, 29(7), pp.1793-1813.
In-text: (Hutcherson, Seppala and Gross, 2008)
Your Bibliography: Hutcherson, C., Seppala, E. and Gross, J., 2008. Loving-kindness meditation increases social connectedness. Emotion, 8(5), pp.720-724.
In-text: (Hwang and Kim, 2015)
Your Bibliography: Hwang, H. and Kim, M., 2015. The relationship of quality of sleep, fatigue and job stress of airlines international flight attendants in full service carriers. Journal of the Korea Academia-Industrial cooperation Society, 16(10), pp.7013-7020.
In-text: (Ibanez-Rafuse, 2010)
Your Bibliography: Ibanez-Rafuse, C., 2010. Hiring smiling faces: the moderating role of emotional intelligence when performing emotional labour among a sample of flight attendants.. PhD thesis. Cappella University, MN.
In-text: (Jeon, 2015)
Your Bibliography: Jeon, A., 2015. The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. Service Business, 10(2), pp.345-367.
In-text: (Jeung, Kim and Chang, 2018)
Your Bibliography: Jeung, D., Kim, C. and Chang, S., 2018. Emotional Labor and Burnout: A Review of the Literature. [online] www.eYMJ.org. Available at: <http://doi:10.3349/ymj.2018.59.2.187> [Accessed 6 July 2022].
In-text: (Keltner and Marsh, 2010)
Your Bibliography: Keltner, D. and Marsh, J., 2010. The compassionate instinct. New York: W.W. Norton.
In-text: (Lee, An and Noh, 2014)
Your Bibliography: Lee, C., An, M. and Noh, Y., 2014. The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance. Service Business, 9(3), pp.409-425.
In-text: (Lilius et al., 2011)
Your Bibliography: Lilius, J., Worline, M., Dutton, J., Kanov, J. and Maitlis, S., 2011. Understanding compassion capability. Human Relations, 64(7), pp.873-899.
In-text: (Luo, Qiao and Che, 2018)
Your Bibliography: Luo, X., Qiao, L. and Che, X., 2018. Self-compassion Modulates Heart Rate Variability and Negative Affect to Experimentally Induced Stress. Mindfulness, 9(5), pp.1522-1528.
In-text: (MacBeth and Gumley, 2012)
Your Bibliography: MacBeth, A. and Gumley, A., 2012. Exploring compassion: A meta-analysis of the association between self-compassion and psychopathology. Clinical Psychology Review, 32(6), pp.545-552.
In-text: (Mauno, Ruokolainen, Kinnunen and De Bloom, 2016)
Your Bibliography: Mauno, S., Ruokolainen, M., Kinnunen, U. and De Bloom, J., 2016. Emotional labour and work engagement among nurses: examining perceived compassion, leadership and work ethic as stress buffers. Journal of Advanced Nursing, 72(5), pp.1169-1181.
In-text: (MILLER, 2009)
Your Bibliography: MILLER, A., 2009. A Critique of Positive Psychology-or ‘The New Science of Happiness’. Journal of Philosophy of Education, 42(3-4), pp.591-608.
In-text: (Miller and Stiver, 1997)
Your Bibliography: Miller, J. and Stiver, I., 1997. The healing connection. Boston, Mass.: Beacon Press.
In-text: (Morris and Feldman, 1996)
Your Bibliography: Morris, J. and Feldman, D., 1996. The Dimensions, Antecedents, and Consequences of Emotional Labor. Academy of Management Review, 21(4), pp.986-1010.
In-text: (Msiska, Smith, Fawcett and Nyasulu, 2014)
Your Bibliography: Msiska, G., Smith, P., Fawcett, T. and Nyasulu, B., 2014. Emotional labour and compassionate care: What's the relationship?. Nurse Education Today, 34(9), pp.1246-1252.
In-text: (Inner Workings Of the Magnanimous Mind; Why it Feels Good to be Altruistic, 2007)
Your Bibliography: National Institute of Neurological Disorders and Stroke. 2007. Inner Workings Of the Magnanimous Mind; Why it Feels Good to be Altruistic. [online] Available at: <https://www.sciencedaily.com/releases/2007/05/070528162351.htm> [Accessed 30 June 2022].
In-text: (Neff and Costigan, 2014)
Your Bibliography: Neff, K. and Costigan, A., 2014. Self-compassion, Wellbeing and Happiness. Psychologie in Osterreich, 2, pp.114-119.
In-text: (Neff and Germer, 2012)
Your Bibliography: Neff, K. and Germer, C., 2012. A Pilot Study and Randomized Controlled Trial of the Mindful Self-Compassion Program. Journal of Clinical Psychology, 69(1), pp.28-44.
In-text: (Neff and Pommier, 2013)
Your Bibliography: Neff, K. and Pommier, E., 2013. The Relationship between Self-compassion and Other-focused Concern among College Undergraduates, Community Adults, and Practicing Meditators. Self and Identity, 12(2), pp.160-176.
In-text: (NEFF, 2003)
Your Bibliography: NEFF, K., 2003. Self-Compassion: An Alternative Conceptualization of a Healthy Attitude Toward Oneself. Self and Identity, 2(2), pp.85-101.
In-text: (NEFF, 2003)
Your Bibliography: NEFF, K., 2003. The Development and Validation of a Scale to Measure Self-Compassion. Self and Identity, 2(3), pp.223-250.
In-text: (O'Connor, 1998)
Your Bibliography: O'Connor, E., 1998. The plot thickens: Past developments and future possibilities for narrative studies in organisations. In: SCANCOR- Samples of the Future: a conference on organisations research. Stanford.
In-text: (Roitenberg, 2020)
Your Bibliography: Roitenberg, N., 2020. Ethno-national boundaries in the construction of “dirty-work” occupational identity: The case of nursing care workers in diversified workplaces. International Journal of Intercultural Relations, 76, pp.1-12.
In-text: (Schaubroeck and Jones, 2000)
Your Bibliography: Schaubroeck, J. and Jones, J., 2000. Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms. Journal of Organizational Behavior, 21(2), pp.163-183.
In-text: (Seligman and Csikszentmihalyi, 2000)
Your Bibliography: Seligman, M. and Csikszentmihalyi, M., 2000. Positive psychology: An introduction. American Psychologist, 55(1), pp.5-14.
In-text: (Seppala, 2013)
Your Bibliography: Seppala, E., 2013. The Compassionate Mind. [online] Association for Psychological Science - APS. Available at: <https://www.psychologicalscience.org/observer/the-compassionate-mind> [Accessed 30 June 2022].
In-text: (Sinclair et al., 2017)
Your Bibliography: Sinclair, S., Raffin-Bouchal, S., Venturato, L., Mijovic-Kondejewski, J. and Smith-MacDonald, L., 2017. Compassion fatigue: A meta-narrative review of the healthcare literature. International Journal of Nursing Studies, 69, pp.9-24.
In-text: (Singer and Klimecki, 2014)
Your Bibliography: Singer, T. and Klimecki, O., 2014. Empathy and compassion. Current Biology, 24(18), pp.R875-R878.
In-text: (Smith and Osborn, 2003)
Your Bibliography: Smith, J. and Osborn, M., 2003. "Interpretative phenomenological analysis" in J. A. Smith (ed.),Qualitative psychology: a practical guide to research methods. London: SAGE Ltd, pp.51-80.
In-text: (Smith, Flowers and Larkin, 2010)
Your Bibliography: Smith, J., Flowers, P. and Larkin, M., 2010. Interpretative phenomenological analysis: theory method and research. London: SAGE.
In-text: (Smith, Jarman and Osborn, 1999)
Your Bibliography: Smith, J., Jarman, M. and Osborn, M., 1999. 'Doing interpretative phenomenological analysis' in M. Murray & Chamberlain (eds.). London: SAGE, pp.218-40.
In-text: (Smith and Gray, 2001)
Your Bibliography: Smith, P. and Gray, B., 2001. Emotional labour of nursing revisited: Caring and Learning 2000. Nurse Education in Practice, 1(1), pp.42-49.
In-text: (Staden, 1998)
Your Bibliography: Staden, H., 1998. Alertness to the needs of others: a study of the emotional labour of caring. Journal of Advanced Nursing, 27(1), pp.147-156.
In-text: (Tungtakanpoung and Wyatt, 2013)
Your Bibliography: Tungtakanpoung, M. and Wyatt, M., 2013. Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways. Journal of Air Transport Management, 27(1), pp.15-19.
In-text: (Waddar and Aminabhavi, 2012)
Your Bibliography: Waddar, M. and Aminabhavi, V., 2012. Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees. Global Business Review, 13(3), pp.383-392.
In-text: (Waddar and Aminabhavi, 2012)
Your Bibliography: Waddar, M. and Aminabhavi, V., 2012. Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees. Global Business Review, 13(3), pp.383-392.
In-text: (Wharton, 2009)
Your Bibliography: Wharton, A., 2009. The Sociology of Emotional Labor. Annual Review of Sociology, 35(1), pp.147-165.
In-text: (Wick, 1995)
Your Bibliography: Wick, K., 1995. Sensemaking in Organizations. [online] SAGE Publications Inc. Available at: <https://us.sagepub.com/en-us/nam/sensemaking-in-organizations/book4988> [Accessed 6 July 2022].
In-text: (Williams, 2003)
Your Bibliography: Williams, C., 2003. Sky Service: The Demands of Emotional Labour in the Airline Industry. Gender, Work and Organization, 10(5), pp.513-550.
In-text: (Wispé, 1991)
Your Bibliography: Wispé, L., 1991. The Psychology of sympathy. New York (N.Y.): Plenum Press.
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