These are the sources and citations used to research Final project. This bibliography was generated on Cite This For Me on

  • Journal

    Allen, A. B. and Leary, M. R.

    Self-Compassion, Stress, and Coping

    2010 - Social and Personality Psychology Compass

    In-text: (Allen and Leary, 2010)

    Your Bibliography: Allen, A. and Leary, M., 2010. Self-Compassion, Stress, and Coping. Social and Personality Psychology Compass, 4(2), pp.107-118.

  • Conference proceedings

    Antoniadou, M.

    Emotions at work: What it feels like to work in the sky

    2010 - Employment & Society Confrence 2010 - Brighton

    In-text: (Antoniadou, 2010)

    Your Bibliography: Antoniadou, M., 2010. Emotions at work: What it feels like to work in the sky. In: Employment & Society Confrence 2010. Brighton, pp.7-9.

  • Journal

    Ashforth, B. E. and Humphrey, R. H.

    Emotional Labor in Service Roles: The Influence of Identity

    1993 - Academy of Management Review

    In-text: (Ashforth and Humphrey, 1993)

    Your Bibliography: Ashforth, B. and Humphrey, R., 1993. Emotional Labor in Service Roles: The Influence of Identity. Academy of Management Review, 18(1), pp.88-115.

  • Journal

    Braun, V. and Clarke, V.

    Using thematic analysis in psychology

    2006 - Qualitative Research in Psychology

    In-text: (Braun and Clarke, 2006)

    Your Bibliography: Braun, V. and Clarke, V., 2006. Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), pp.77-101.

  • Journal

    Brief, A. P. and Motowidlo, S. J.

    Prosocial Organizational Behaviors

    1986 - The Academy of Management Review

    In-text: (Brief and Motowidlo, 1986)

    Your Bibliography: Brief, A. and Motowidlo, S., 1986. Prosocial Organizational Behaviors. The Academy of Management Review, 11(4), pp.710-725.

  • Book

    Bruner, J. S.

    Acts of meaning

    1992 - Harvard University Press - Cambridge, Mass.

    In-text: (Bruner, 1992)

    Your Bibliography: Bruner, J., 1992. Acts of meaning. Cambridge, Mass.: Harvard University Press.

  • Book

    Charmaz, K.

    Constructing grounded theory: A Practical Guide through Qualitative Analysis

    2006 - SAGE - Thousands Oaks, CA

    In-text: (Charmaz, 2006)

    Your Bibliography: Charmaz, K., 2006. Constructing grounded theory: A Practical Guide through Qualitative Analysis. Thousands Oaks, CA: SAGE.

  • Book

    Darwin, C.

    The descent of man

    1871 - John Murray - United Kingdom

    In-text: (Darwin, 1871)

    Your Bibliography: Darwin, C., 1871. The descent of man. United Kingdom: John Murray, p.75.

  • Journal

    de Castro, A. B.

    Emotional vs. Physical Labor

    2004 - AJN, American Journal of Nursing

    In-text: (de Castro, 2004)

    Your Bibliography: de Castro, A., 2004. Emotional vs. Physical Labor. AJN, American Journal of Nursing, 104(3), p.120.

  • Journal

    Engward, H. and Davis, G.

    Being reflexive in qualitative grounded theory: discussion and application of a model of reflexivity

    2015 - Journal of Advanced Nursing

    In-text: (Engward and Davis, 2015)

    Your Bibliography: Engward, H. and Davis, G., 2015. Being reflexive in qualitative grounded theory: discussion and application of a model of reflexivity. Journal of Advanced Nursing, 71(7), pp.1530-1538.

  • Journal

    Feldman, C. and Kuyken, W.

    Compassion in the landscape of suffering

    2011 - Contemporary Buddhism

    In-text: (Feldman and Kuyken, 2011)

    Your Bibliography: Feldman, C. and Kuyken, W., 2011. Compassion in the landscape of suffering. Contemporary Buddhism, 12(1), pp.143-155.

  • Website

    Fineman, S.

    SAGE Books - Emotion in Organizations

    2000 - Sage ltd

    In-text: (Fineman, 2000)

    Your Bibliography: Fineman, S., 2000. SAGE Books - Emotion in Organizations. [online] Sk.sagepub.com. Available at: <https://dx.doi.org/10.4135/9781446219850> [Accessed 4 July 2022].

  • Journal

    Finlay-Jones, A., Kane, R. and Rees, C.

    Self-Compassion Online: A Pilot Study of an Internet-Based Self-Compassion Cultivation Program for Psychology Trainees

    2016 - Journal of Clinical Psychology

    In-text: (Finlay-Jones, Kane and Rees, 2016)

    Your Bibliography: Finlay-Jones, A., Kane, R. and Rees, C., 2016. Self-Compassion Online: A Pilot Study of an Internet-Based Self-Compassion Cultivation Program for Psychology Trainees. Journal of Clinical Psychology, 73(7), pp.797-816.

  • Book

    Flowers, P., Larkin, M. and Smith, J. A.

    Interpretative Phenomenological Analysis

    2009 - SAGE Publications - London

    In-text: (Flowers, Larkin and Smith, 2009)

    Your Bibliography: Flowers, P., Larkin, M. and Smith, J., 2009. Interpretative Phenomenological Analysis. London: SAGE Publications.

  • Journal

    Fredrickson, B. L., Cohn, M. A., Coffey, K. A., Pek, J. and Finkel, S. M.

    Open hearts build lives: Positive emotions, induced through loving-kindness meditation, build consequential personal resources.

    2008 - Journal of Personality and Social Psychology

    In-text: (Fredrickson et al., 2008)

    Your Bibliography: Fredrickson, B., Cohn, M., Coffey, K., Pek, J. and Finkel, S., 2008. Open hearts build lives: Positive emotions, induced through loving-kindness meditation, build consequential personal resources. Journal of Personality and Social Psychology, 95(5), pp.1045-1062.

  • Website

    Frost, P. J., Dutton, J. E., Matilis, S., Lilius, J. M., Kano, J. M. and Worline, M. C.

    SAGE Reference - The SAGE Handbook of Organization Studies

    2006 - SAGE Publications Ltd

    In-text: (Frost et al., 2006)

    Your Bibliography: Frost, P., Dutton, J., Matilis, S., Lilius, J., Kano, J. and Worline, M., 2006. SAGE Reference - The SAGE Handbook of Organization Studies. [online] Sk.sagepub.com. Available at: <https://sk.sagepub.com/reference/hdbk_orgstudies2ed/n31.xml> [Accessed 3 July 2022].

  • Journal

    Gilbert, P. and Procter, S.

    Compassionate mind training for people with high shame and self-criticism: overview and pilot study of a group therapy approach

    2006 - Clinical Psychology &amp; Psychotherapy

    In-text: (Gilbert and Procter, 2006)

    Your Bibliography: Gilbert, P. and Procter, S., 2006. Compassionate mind training for people with high shame and self-criticism: overview and pilot study of a group therapy approach. Clinical Psychology &amp; Psychotherapy, 13(6), pp.353-379.

  • Journal

    Gilbert, P., Clarke, M., Hempel, S., Miles, J. and Irons, C.

    Criticizing and reassuring oneself: An exploration of forms, styles and reasons in female students

    2004 - British Journal of Clinical Psychology

    In-text: (Gilbert et al., 2004)

    Your Bibliography: Gilbert, P., Clarke, M., Hempel, S., Miles, J. and Irons, C., 2004. Criticizing and reassuring oneself: An exploration of forms, styles and reasons in female students. British Journal of Clinical Psychology, 43(1), pp.31-50.

  • Journal

    Goldspink, S. and Engward, H.

    Booming clangs and whispering ghosts: Attending to the reflexive echoes in IPA research

    2019 - Qualitative Research in Psychology

    In-text: (Goldspink and Engward, 2019)

    Your Bibliography: Goldspink, S. and Engward, H., 2019. Booming clangs and whispering ghosts: Attending to the reflexive echoes in IPA research. Qualitative Research in Psychology, 16(2), pp.291-304.

  • Journal

    Grandey, A., Foo, S. C., Groth, M. and Goodwin, R. E.

    Free to be you and me: A climate of authenticity alleviates burnout from emotional labor.

    2012 - Journal of Occupational Health Psychology

    In-text: (Grandey, Foo, Groth and Goodwin, 2012)

    Your Bibliography: Grandey, A., Foo, S., Groth, M. and Goodwin, R., 2012. Free to be you and me: A climate of authenticity alleviates burnout from emotional labor. Journal of Occupational Health Psychology, 17(1), pp.1-14.

  • Journal

    Groenewald, T.

    A Phenomenological Research Design Illustrated

    2004 - International Journal of Qualitative Methods

    In-text: (Groenewald, 2004)

    Your Bibliography: Groenewald, T., 2004. A Phenomenological Research Design Illustrated. International Journal of Qualitative Methods, 3(1), pp.1-26.

  • Book

    Hochschild, A.

    The managed heart: Commercialisation of human feeling

    1983 - University of California Press - Berkley

    In-text: (Hochschild, 1983)

    Your Bibliography: Hochschild, A., 1983. The managed heart: Commercialisation of human feeling. 1st ed. Berkley: University of California Press, p.p.7.

  • Book

    Hochschild, A. R.

    The Managed Heart

    2012 - University of California Press - Berkeley

    In-text: (Hochschild, 2012)

    Your Bibliography: Hochschild, A., 2012. The Managed Heart. 4th ed. Berkeley: University of California Press.

  • Journal

    Hu, H., Hu, H. and King, B.

    Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor

    2017 - International Journal of Contemporary Hospitality Management

    In-text: (Hu, Hu and King, 2017)

    Your Bibliography: Hu, H., Hu, H. and King, B., 2017. Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor. International Journal of Contemporary Hospitality Management, 29(7), pp.1793-1813.

  • Journal

    Hutcherson, C. A., Seppala, E. M. and Gross, J. J.

    Loving-kindness meditation increases social connectedness.

    2008 - Emotion

    In-text: (Hutcherson, Seppala and Gross, 2008)

    Your Bibliography: Hutcherson, C., Seppala, E. and Gross, J., 2008. Loving-kindness meditation increases social connectedness. Emotion, 8(5), pp.720-724.

  • Journal

    Hwang, H. M. and Kim, M. R.

    The relationship of quality of sleep, fatigue and job stress of airlines international flight attendants in full service carriers

    2015 - Journal of the Korea Academia-Industrial cooperation Society

    In-text: (Hwang and Kim, 2015)

    Your Bibliography: Hwang, H. and Kim, M., 2015. The relationship of quality of sleep, fatigue and job stress of airlines international flight attendants in full service carriers. Journal of the Korea Academia-Industrial cooperation Society, 16(10), pp.7013-7020.

  • Dissertation

    Ibanez-Rafuse, C.

    Hiring smiling faces: the moderating role of emotional intelligence when performing emotional labour among a sample of flight attendants.

    2010

    In-text: (Ibanez-Rafuse, 2010)

    Your Bibliography: Ibanez-Rafuse, C., 2010. Hiring smiling faces: the moderating role of emotional intelligence when performing emotional labour among a sample of flight attendants.. PhD thesis. Cappella University, MN.

  • Journal

    Jeon, A.

    The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service

    2015 - Service Business

    In-text: (Jeon, 2015)

    Your Bibliography: Jeon, A., 2015. The effect of pre-flight attendants’ emotional intelligence, emotional labor, and emotional exhaustion on commitment to customer service. Service Business, 10(2), pp.345-367.

  • Website

    Jeung, D., Kim, C. and Chang, S.

    Emotional Labor and Burnout: A Review of the Literature

    2018 - Yonsei Med J.

    In-text: (Jeung, Kim and Chang, 2018)

    Your Bibliography: Jeung, D., Kim, C. and Chang, S., 2018. Emotional Labor and Burnout: A Review of the Literature. [online] www.eYMJ.org. Available at: <http://doi:10.3349/ymj.2018.59.2.187> [Accessed 6 July 2022].

  • Book

    Keltner, D. and Marsh, J.

    The compassionate instinct

    2010 - W.W. Norton - New York

    In-text: (Keltner and Marsh, 2010)

    Your Bibliography: Keltner, D. and Marsh, J., 2010. The compassionate instinct. New York: W.W. Norton.

  • Journal

    Lee, C., An, M. and Noh, Y.

    The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance

    2014 - Service Business

    In-text: (Lee, An and Noh, 2014)

    Your Bibliography: Lee, C., An, M. and Noh, Y., 2014. The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance. Service Business, 9(3), pp.409-425.

  • Journal

    Lilius, J. M., Worline, M. C., Dutton, J. E., Kanov, J. M. and Maitlis, S.

    Understanding compassion capability

    2011 - Human Relations

    In-text: (Lilius et al., 2011)

    Your Bibliography: Lilius, J., Worline, M., Dutton, J., Kanov, J. and Maitlis, S., 2011. Understanding compassion capability. Human Relations, 64(7), pp.873-899.

  • Journal

    Luo, X., Qiao, L. and Che, X.

    Self-compassion Modulates Heart Rate Variability and Negative Affect to Experimentally Induced Stress

    2018 - Mindfulness

    In-text: (Luo, Qiao and Che, 2018)

    Your Bibliography: Luo, X., Qiao, L. and Che, X., 2018. Self-compassion Modulates Heart Rate Variability and Negative Affect to Experimentally Induced Stress. Mindfulness, 9(5), pp.1522-1528.

  • Journal

    MacBeth, A. and Gumley, A.

    Exploring compassion: A meta-analysis of the association between self-compassion and psychopathology

    2012 - Clinical Psychology Review

    In-text: (MacBeth and Gumley, 2012)

    Your Bibliography: MacBeth, A. and Gumley, A., 2012. Exploring compassion: A meta-analysis of the association between self-compassion and psychopathology. Clinical Psychology Review, 32(6), pp.545-552.

  • Journal

    Mauno, S., Ruokolainen, M., Kinnunen, U. and De Bloom, J.

    Emotional labour and work engagement among nurses: examining perceived compassion, leadership and work ethic as stress buffers

    2016 - Journal of Advanced Nursing

    In-text: (Mauno, Ruokolainen, Kinnunen and De Bloom, 2016)

    Your Bibliography: Mauno, S., Ruokolainen, M., Kinnunen, U. and De Bloom, J., 2016. Emotional labour and work engagement among nurses: examining perceived compassion, leadership and work ethic as stress buffers. Journal of Advanced Nursing, 72(5), pp.1169-1181.

  • Journal

    MILLER, A.

    A Critique of Positive Psychology-or ‘The New Science of Happiness’

    2009 - Journal of Philosophy of Education

    In-text: (MILLER, 2009)

    Your Bibliography: MILLER, A., 2009. A Critique of Positive Psychology-or ‘The New Science of Happiness’. Journal of Philosophy of Education, 42(3-4), pp.591-608.

  • Book

    Miller, J. B. and Stiver, I. P.

    The healing connection

    1997 - Beacon Press - Boston, Mass.

    In-text: (Miller and Stiver, 1997)

    Your Bibliography: Miller, J. and Stiver, I., 1997. The healing connection. Boston, Mass.: Beacon Press.

  • Journal

    Morris, J. A. and Feldman, D. C.

    The Dimensions, Antecedents, and Consequences of Emotional Labor

    1996 - Academy of Management Review

    In-text: (Morris and Feldman, 1996)

    Your Bibliography: Morris, J. and Feldman, D., 1996. The Dimensions, Antecedents, and Consequences of Emotional Labor. Academy of Management Review, 21(4), pp.986-1010.

  • Journal

    Msiska, G., Smith, P., Fawcett, T. and Nyasulu, B. M.

    Emotional labour and compassionate care: What's the relationship?

    2014 - Nurse Education Today

    In-text: (Msiska, Smith, Fawcett and Nyasulu, 2014)

    Your Bibliography: Msiska, G., Smith, P., Fawcett, T. and Nyasulu, B., 2014. Emotional labour and compassionate care: What's the relationship?. Nurse Education Today, 34(9), pp.1246-1252.

  • Website

    Inner Workings Of the Magnanimous Mind; Why it Feels Good to be Altruistic

    2007 - ScienceDaily

    In-text: (Inner Workings Of the Magnanimous Mind; Why it Feels Good to be Altruistic, 2007)

    Your Bibliography: National Institute of Neurological Disorders and Stroke. 2007. Inner Workings Of the Magnanimous Mind; Why it Feels Good to be Altruistic. [online] Available at: <https://www.sciencedaily.com/releases/2007/05/070528162351.htm> [Accessed 30 June 2022].

  • Journal

    Neff, K. and Costigan, A.

    Self-compassion, Wellbeing and Happiness

    2014 - Psychologie in Osterreich

    In-text: (Neff and Costigan, 2014)

    Your Bibliography: Neff, K. and Costigan, A., 2014. Self-compassion, Wellbeing and Happiness. Psychologie in Osterreich, 2, pp.114-119.

  • Journal

    Neff, K. D. and Germer, C. K.

    A Pilot Study and Randomized Controlled Trial of the Mindful Self-Compassion Program

    2012 - Journal of Clinical Psychology

    In-text: (Neff and Germer, 2012)

    Your Bibliography: Neff, K. and Germer, C., 2012. A Pilot Study and Randomized Controlled Trial of the Mindful Self-Compassion Program. Journal of Clinical Psychology, 69(1), pp.28-44.

  • Journal

    Neff, K. D. and Pommier, E.

    The Relationship between Self-compassion and Other-focused Concern among College Undergraduates, Community Adults, and Practicing Meditators

    2013 - Self and Identity

    In-text: (Neff and Pommier, 2013)

    Your Bibliography: Neff, K. and Pommier, E., 2013. The Relationship between Self-compassion and Other-focused Concern among College Undergraduates, Community Adults, and Practicing Meditators. Self and Identity, 12(2), pp.160-176.

  • Journal

    NEFF, K.

    Self-Compassion: An Alternative Conceptualization of a Healthy Attitude Toward Oneself

    2003 - Self and Identity

    In-text: (NEFF, 2003)

    Your Bibliography: NEFF, K., 2003. Self-Compassion: An Alternative Conceptualization of a Healthy Attitude Toward Oneself. Self and Identity, 2(2), pp.85-101.

  • Journal

    NEFF, K. D.

    The Development and Validation of a Scale to Measure Self-Compassion

    2003 - Self and Identity

    In-text: (NEFF, 2003)

    Your Bibliography: NEFF, K., 2003. The Development and Validation of a Scale to Measure Self-Compassion. Self and Identity, 2(3), pp.223-250.

  • Conference proceedings

    O'Connor, E. S.

    The plot thickens: Past developments and future possibilities for narrative studies in organisations

    1998 - SCANCOR- Samples of the Future: a conference on organisations research - Stanford

    In-text: (O'Connor, 1998)

    Your Bibliography: O'Connor, E., 1998. The plot thickens: Past developments and future possibilities for narrative studies in organisations. In: SCANCOR- Samples of the Future: a conference on organisations research. Stanford.

  • Journal

    Roitenberg, N.

    Ethno-national boundaries in the construction of “dirty-work” occupational identity: The case of nursing care workers in diversified workplaces

    2020 - International Journal of Intercultural Relations

    In-text: (Roitenberg, 2020)

    Your Bibliography: Roitenberg, N., 2020. Ethno-national boundaries in the construction of “dirty-work” occupational identity: The case of nursing care workers in diversified workplaces. International Journal of Intercultural Relations, 76, pp.1-12.

  • Journal

    Schaubroeck, J. and Jones, J. R.

    Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms

    2000 - Journal of Organizational Behavior

    In-text: (Schaubroeck and Jones, 2000)

    Your Bibliography: Schaubroeck, J. and Jones, J., 2000. Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms. Journal of Organizational Behavior, 21(2), pp.163-183.

  • Journal

    Seligman, M. E. P. and Csikszentmihalyi, M.

    Positive psychology: An introduction.

    2000 - American Psychologist

    In-text: (Seligman and Csikszentmihalyi, 2000)

    Your Bibliography: Seligman, M. and Csikszentmihalyi, M., 2000. Positive psychology: An introduction. American Psychologist, 55(1), pp.5-14.

  • Website

    Seppala, E.

    The Compassionate Mind

    2013 - Association for Psychological Science

    In-text: (Seppala, 2013)

    Your Bibliography: Seppala, E., 2013. The Compassionate Mind. [online] Association for Psychological Science - APS. Available at: <https://www.psychologicalscience.org/observer/the-compassionate-mind> [Accessed 30 June 2022].

  • Journal

    Sinclair, S., Raffin-Bouchal, S., Venturato, L., Mijovic-Kondejewski, J. and Smith-MacDonald, L.

    Compassion fatigue: A meta-narrative review of the healthcare literature

    2017 - International Journal of Nursing Studies

    In-text: (Sinclair et al., 2017)

    Your Bibliography: Sinclair, S., Raffin-Bouchal, S., Venturato, L., Mijovic-Kondejewski, J. and Smith-MacDonald, L., 2017. Compassion fatigue: A meta-narrative review of the healthcare literature. International Journal of Nursing Studies, 69, pp.9-24.

  • Journal

    Singer, T. and Klimecki, O. M.

    Empathy and compassion

    2014 - Current Biology

    In-text: (Singer and Klimecki, 2014)

    Your Bibliography: Singer, T. and Klimecki, O., 2014. Empathy and compassion. Current Biology, 24(18), pp.R875-R878.

  • Book

    Smith, J. A. and Osborn, M.

    "Interpretative phenomenological analysis" in J. A. Smith (ed.),Qualitative psychology: a practical guide to research methods

    2003 - SAGE Ltd - London

    In-text: (Smith and Osborn, 2003)

    Your Bibliography: Smith, J. and Osborn, M., 2003. "Interpretative phenomenological analysis" in J. A. Smith (ed.),Qualitative psychology: a practical guide to research methods. London: SAGE Ltd, pp.51-80.

  • Book

    Smith, J. A., Flowers, P. and Larkin, M.

    Interpretative phenomenological analysis: theory method and research

    2010 - SAGE - London

    In-text: (Smith, Flowers and Larkin, 2010)

    Your Bibliography: Smith, J., Flowers, P. and Larkin, M., 2010. Interpretative phenomenological analysis: theory method and research. London: SAGE.

  • Book

    Smith, J., Jarman, M. and Osborn, M.

    'Doing interpretative phenomenological analysis' in M. Murray & Chamberlain (eds.)

    1999 - SAGE - London

    In-text: (Smith, Jarman and Osborn, 1999)

    Your Bibliography: Smith, J., Jarman, M. and Osborn, M., 1999. 'Doing interpretative phenomenological analysis' in M. Murray & Chamberlain (eds.). London: SAGE, pp.218-40.

  • Journal

    Smith, P. and Gray, B.

    Emotional labour of nursing revisited: Caring and Learning 2000

    2001 - Nurse Education in Practice

    In-text: (Smith and Gray, 2001)

    Your Bibliography: Smith, P. and Gray, B., 2001. Emotional labour of nursing revisited: Caring and Learning 2000. Nurse Education in Practice, 1(1), pp.42-49.

  • Journal

    Staden, H.

    Alertness to the needs of others: a study of the emotional labour of caring

    1998 - Journal of Advanced Nursing

    In-text: (Staden, 1998)

    Your Bibliography: Staden, H., 1998. Alertness to the needs of others: a study of the emotional labour of caring. Journal of Advanced Nursing, 27(1), pp.147-156.

  • Journal

    Tungtakanpoung, M. and Wyatt, M.

    Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways

    2013 - Journal of Air Transport Management

    In-text: (Tungtakanpoung and Wyatt, 2013)

    Your Bibliography: Tungtakanpoung, M. and Wyatt, M., 2013. Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways. Journal of Air Transport Management, 27(1), pp.15-19.

  • Journal

    Waddar, M. S. and Aminabhavi, V. A.

    Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees

    2012 - Global Business Review

    In-text: (Waddar and Aminabhavi, 2012)

    Your Bibliography: Waddar, M. and Aminabhavi, V., 2012. Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees. Global Business Review, 13(3), pp.383-392.

  • Journal

    Waddar, M. S. and Aminabhavi, V. A.

    Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees

    2012 - Global Business Review

    In-text: (Waddar and Aminabhavi, 2012)

    Your Bibliography: Waddar, M. and Aminabhavi, V., 2012. Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees. Global Business Review, 13(3), pp.383-392.

  • Journal

    Wharton, A. S.

    The Sociology of Emotional Labor

    2009 - Annual Review of Sociology

    In-text: (Wharton, 2009)

    Your Bibliography: Wharton, A., 2009. The Sociology of Emotional Labor. Annual Review of Sociology, 35(1), pp.147-165.

  • Website

    Wick, K. E.

    Sensemaking in Organizations

    1995 - SAGE Publications

    In-text: (Wick, 1995)

    Your Bibliography: Wick, K., 1995. Sensemaking in Organizations. [online] SAGE Publications Inc. Available at: <https://us.sagepub.com/en-us/nam/sensemaking-in-organizations/book4988> [Accessed 6 July 2022].

  • Journal

    Williams, C.

    Sky Service: The Demands of Emotional Labour in the Airline Industry

    2003 - Gender, Work and Organization

    In-text: (Williams, 2003)

    Your Bibliography: Williams, C., 2003. Sky Service: The Demands of Emotional Labour in the Airline Industry. Gender, Work and Organization, 10(5), pp.513-550.

  • Book

    Wispé, L.

    The Psychology of sympathy

    1991 - Plenum Press - New York (N.Y.)

    In-text: (Wispé, 1991)

    Your Bibliography: Wispé, L., 1991. The Psychology of sympathy. New York (N.Y.): Plenum Press.

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